Refund Policy

At CloudFoxx Technologies, we aim to deliver high-quality software solutions that meet the expectations of our clients. We recognize that circumstances may arise where a refund is requested. Below are the terms of our refund policy:

1. Project Cancellation by Client

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  • • Before Project Commencement: If the client cancels the project before development has commenced, a full refund will be provided. However, any upfront consultation or analysis fees may be non-refundable.
  • • During Development Phase: If the client cancels the project after development has started, a refund will be issued based on the stage of project completion. Fees for work completed up to the point of cancellation, including resource and time expenses, will be deducted from the refund.
  • Post-Completion: Once the project is completed and delivered, no refund will be provided. Clients are encouraged to test the solution thoroughly during the development phase and request any necessary revisions before project sign-off.

2. Dissatisfaction with Deliverables

If the client is dissatisfied with the deliverables, CloudFoxx Technologies will offer free revisions within the agreed project scope until the issues are resolved. If the deliverables still do not meet the agreed requirements, a partial refund may be issued based on the project’s remaining undelivered work.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

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  • • Change of Mind: If the client changes their mind after agreeing to the scope and terms of the project.
  • • Third-Party Issues: CloudFoxx Technologies is not responsible for delays or issues caused by third-party service providers, such as hosting services or software licenses.
  • Scope Creep: Any work outside the initial project scope will require additional fees and will not be eligible for refunds.

4. Delivery Delays

If the project delivery is delayed due to unforeseen issues from the company’s side, the client may request a partial refund or a discount, which will be evaluated on a case-by-case basis.

5. Payment Terms

All payment terms, including milestones and schedules, will be discussed and agreed upon in the contract. Refunds will only be processed to the original method of payment within 14 business days from the approval of the refund request.

6. Contact Information

For any refund-related queries, please contact us at:

• • • Email: connect@cloudfoxx.com
    • Phone: +91 88841 58911

Last updated: 22 September 2024